As soon as your order is placed, you’ll receive a confirmation email with your order number. Orders typically ship within 2-4 business days, plus an additional 1-5 days for shipping. Once your order is on its way, you’ll get another email with a shipping confirmation and tracking number so you can follow its journey to you!
We’re excited to provide uniforms for USTA officials and appreciate your patience as we roll them out! While we aim to ship orders within 2-4 business days, occasional stock shortages or high demand may cause slight delays. If that happens, our team will keep you informed and work to get your order to you as quickly as possible. Thank you for your understanding—we’re here to help!
Yes, we do! If you need to make a return or exchange, simply visit our Returns & Exchanges page for full details and easy step-by-step instructions. If you have any questions, our team is happy to help!
Yes! You can use your store credit multiple times until the full balance is used. Simply enter your code at checkout whenever you’d like to apply it.
If your store credit isn’t working, here are a few things to check:
– Make sure you’re entering the code correctly, without extra spaces.
– Check if the credit has already been used or if the balance has been depleted.
– Confirm that you are logged in to your account with the email that was provided to us by USTA.
If you’re still having trouble, we’re happy to help! Reach out to our support team, and we’ll get it sorted for you.
Store credit is linked to your account and isn’t transferable.
Yes! In most cases, you can apply multiple store credit codes to the same order, as long as the total doesn’t exceed the order amount. However, some store credits may have restrictions, so be sure to check the terms.
At this time, we’re unable to rush production and fulfillment, as our process is carefully planned to ensure quality.
If you haven’t received your store credit, try these steps:
– Check your spam or junk folder.
– Search for the subject line “You have received USTA store credit.”
– Make sure you’re checking the email address you provided to USTA for all communications.
If you still can’t find it, reach out to our support team.
If you haven’t received your store credit, try these steps:
– Check your spam or junk folder.
– Search for the subject line “Your USTA Officials Online Shop account has been created!”
– Make sure you’re checking the email address you provided to USTA for all communications.
If you still can’t find it, reach out to our support team.
If you forgot to use your store credit, simply reach out to our support team. We can help you cancel your order and process a refund so you can use your store credit on a new order.
While it’s not required to make a purchase, we highly recommend logging into your account. It helps you keep track of your orders and makes the checkout process smoother. If you’re using store credit, you’ll need to be signed in to apply it to your order.